Basically, what is happening is excel randomly freezes, but does not receive the 'Excel is not responding' notification. This started happening right after we moved to Windows 10 Enterprise on Office 2013 32 bit (MLF versions of office) and so we upgraded to Office 2016 64 bit in hopes that this would solve the problem.

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There are currently three of us who are experiencing this problem and we have tried several things to fix it, such as updating the computer, restarting, reinstalling Office, etc. Just to add detail to the problem, the screen still shows all the options on the visible cells. I cannot scroll, but I can select, copy, paste, type etc, but without any of this reflecting on the visual screen (like it is all happening in the background). I know this because I typed and copied selected cells into a specific cell and saved the file. After closing all open Excel documents and reopening that file, the data was there. This can be temporarily fixed by closing and reopening all excel documents, or by unplugging the docking station which connects two monitors, the keyboard and mouse, and the ethernet network cable to the computer via USB 3.0.

Also, we all have open SQL server 2014, Outlook 2016, Personal Communications iSeries 5.8, Skype for Business 2016, a citrix client running Dynamics AX 2012, and several instances of excel whenever the problem happens. It seems to happen when a lot of processing power is dedicated to a built in query in excel or a large excel file is opened. Computer details: Windows 10 64 bit with 64 bit Office 2016 on Lenovo ThinkPad T440s and T450s, with Lenovo DU9019D1 docking station with dual monitors. Hi, Based on your description, when you tied to copy, paste or type in Excel, Excel didn't display behavior for these steps and sometimes it freeze. You can close and reopen Excel file, you will find the steps (copy, paste, type etc.) had been done in Excel. This issue is random for Office 2013 and Office 2016 in Windows 10. Is my understanding correct?

I want to ask you several questions about this issue. • Did this issue only appear in Excel?

Did you also find the same issue in Word, Outlook etc.? • Did you install the latest updates for Office? • Did you install third-party add-ins in your computer?

First I suggest you install the latest updates for Office and Windows in your environment. As you said you're using Windows 10 system, there is an app Cortana Voice in Windows 10. This app may cause Excel performance slow, you can try to disable this App and check the result. Then you can try to open Excel in safe mode, but your problem is random. You can just try it, if it works fine you can try to disable add-ins in Excel.

I also suggest you go to File- Options- Advanced- uncheck 'Ignore other applications that use Dynamic Data Exchange (DDE)' Please try these methods and check if they work for you. Please provide more information about your issue, any updates please let me know and I'm glad to help and follow up your reply.

Regards, Emi Zhang TechNet Community Support Please mark the reply as an answer if you find it is helpful. If you have feedback for TechNet Support, contact. Thank you for responding. Just to answer some of your questions: Yes, you understand the problem correctly.

Yes, this only happens in Excel. (When multiple excel files are open, all of them crash at the same time, and closing and reopening one of them causes the entire GUI to bug out.

The only way to fix this is to force close all excel applications via task manager and reopen all excel files.) Yes, I have all updates installed (including another check this morning to be sure) for both Windows and Office No, there are no third party applications on any computers. I performed your troubleshooting steps with no success. The box titled 'Ignore other applications that use Dynamic Data Exchange (DDE)' was already unchecked. A few of our employees are having similar problems. They all have Lenovo T440s with Office 2016 32 Bit and Windows 10 Professional 64 Bit. They will randomly get hangups, freezes, or glitches in Excel where things like the Ribbon will disappear on the top of the screen and the program will stop responding.