Users with the Lync 2010 client will not receive the Skype for Business update and their. However, users are encouraged to upgrade to Lync 2013 by downloading Office. Microsoft has recently released a Mac version of Skype for Business.

Microsoft Communicator for Mac 2011 and Microsoft Lync for Mac are two instant messaging (IM) clients that are designed to be used with the Apple operating system in a Communications Server or Lync Server 2010 unified communications environment. This combination of technologies necessitates that the user understands the preliminary steps that are required to get Mac-oriented IM clients connected to the Windows unified communications environment. This article provides some handy troubleshooting steps that may be required to test Microsoft Lync for Mac connectivity to the Microsoft Lync Server 2010 pool servers, and provides information for collecting the logs that are required for troubleshooting. Author: Publication date: November 2011 Product version: Microsoft Lync for Mac version 14.0.1 The purpose of this article is to explain how to troubleshoot Microsoft Lync for Mac connectivity to Microsoft Lync Server 2010 or pool servers, and collect the required logs for troubleshooting. It is intended for people who’ve had some exposure to the Mac operating system. This information is distributed in various formats, such as PDF and HTML, across various sites (blogs, discussion forum, and so on) and documents that have been consolidated to provide effective troubleshooting. The versions of the Mac operating system that will be discussed in this article are: • Mac OS X Snow Leopard ( version 10.6) • Mac OS X Lion (version 10.7) The steps that are used to troubleshoot Mac OS X Lion and Mac OS X Snow Leopard are similar.

Common Troubleshooting For information about troubleshooting network connectivity issues by using tools such as Ping, Port Scan, and proxy configuration, installing certificates on the Mac, and verifying certificate presence, refer to the following blog post:. NOTE: Command key or also commonly known as the Apple key. When working with Mac OS X Lion or/and Microsoft Lync for Mac, make sure that you have the 14.0.1 update installed for Microsoft Lync for Mac 2011. Download the update from the Download Center at. Set Configuration Settings for Lync for Mac In this section, we’ll walk through setting up some common configuration settings for Lync for Mac, such as changing the sign-in address, changing settings related to Microsoft Exchange Server, and changing settings for Microsoft Outlook. Start Microsoft Lync for Mac, and then press the Command key and the “,” (comma) key to set the preference.

Start Microsoft Lync for Mac, and then click Lync in the menu options. In the Lync menu, click Preferences. Click the Account tab to display the email address or SIP URI (Figure 1). Figure 1: Account settings for Lync for Mac 2011 4. If required, select Show me away when I am Inactive for this many minutes, and then select the number of minutes in the drop-down box. If required, select appropriate check boxes for Microsoft Exchange and Microsoft Outlook.

For advanced troubleshooting, do the following steps: 1. Under Server Settings, click Edit to manually enter the pool name for both internal and external use. Manual configuration can help to troubleshoot DNS name resolution issues.

You can also enable Kerberos authentication for Lync for Mac from Advanced Server Settings (Figure 2). NOTE: When connected to the internal corporate network (LAN), to enable Kerberos authentication for Lync for Mac, verify that the Kerberos plug-in has been enabled in Mac OS X and is working correctly. Figure 2: Advanced Server Settings Log on to Microsoft Lync for Mac 1. Click the General tab in preferences to enable logging. NOTE: After logging has been enabled in Preferences, sign out of or exit from Microsoft Lync for Mac, and then restart Microsoft Lync for Mac. The logs are located in users/username/library/logs/Microsoft-Lync-0.log. (The zero increments as the log file grow.) Figure 3: Preference General tab Set Phone Calls Settings The Phone Calls tab can be useful in troubleshooting voice call related issues.