Notes: This shows you how to install the Samsung Upgrade Assistant on your computer to use if the Over the Air software upgrade fails. If the update fails to install, please refer to the Software Repair Assistant for further assistance.

Notes: • This shows you how to install the Motorola Upgrade Assistant on your PC or Mac if the Over the Air upgrade option on your phone fails. • If the update fails to install, refer to the for assistance. • The most recent phone software is available on the SUA/SRA tool a week after a new software update. During this time, the SUA/SRA is unavailable. • Use this information for devices manufactured after 8/20/2013. For older Motorola devices, refer to.

System requirements: • Windows 7 and later or Mac OS 10.6 and later versions. • Up to 5GB of available computer storage (to store the Update File), USB cable and Internet connection. Installation can also be completed from the or download sites. Windows • Turn your phone on, unlock it and connect it to your PC using a USB cable.

An AutoPlay pop-up should open automatically on the computer. Once connected, if available, ensure the CD-ROM feature is enabled on the device. If Autoplay doesn't pop up, the software can be downloaded at.

• From the device, swipe down on the status bar (located at the top). • Tap the USB connection entry. • Tap Software Installation mode. • From the AutoPlay pop up window, click Install Verizon Software Upgrade Assistant for Motorola.

If the AutoPlay pop up window is not available, open Windows Explorer then click CD Drive Installer and double-click the setup.exe file to launch. Once the download process is complete, the Assistant checks for software updates.

• Click Yes to download and install the Software Upgrade Assistant. • On the Welcome screen, click Next. • To continue, review Terms and Conditions, click I accept the agreement then click Next.

• On the Select Destination Location screen, select the desired location or leave it as is and then click Next. • On the Select Additional Tasks screen, click the Create a desktop shortcut checkbox if desired, then click Next. • On the Ready to Install screen, click Install.

• When the installation process is complete, click the 'Launch Software Upgrade Assistant' checkbox then click Finish. • The launches automatically.

Follow the instructions to complete the software update. Macintosh • Turn your phone on, unlock it and connect it to your PC using a USB cable. An AutoPlay pop-up should open automatically on the computer. Once connected, if available, ensure the CD-ROM feature is enabled on the device. If Autoplay doesn't pop up, the software can be downloaded at. • From the device, swipe down on the status bar (located at the top). • Tap the USB connection entry.

• Tap Software Installation mode. • From the Installer screen, double-click the Install Verizon Wireless.Assistant icon. • Click Yes to download and install the Software Upgrade Assistant.

• On the Introduction screen, click Continue. • Review the Terms and Conditions then click Continue. • On the Installation Type screen, click Install. If a password is setup on the computer, enter the password then click Install Software. • When the installation process is complete, click Close. • The launches automatically. Microsoft office professional 2013 for mac.

Follow the instructions to complete the software update.

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'But I thought if I would downgrade to Snow Leopard using the install disk, install windows 7 and the drivers, and then upgrade it back to Lion, it would solve the problem.' You could've just ASKED before doing so! Ah, things are complicated now. You definitely need to go meet `an Apple genius (to an Apple store) to solve this, as I may help you here but there's a risk of losing your data on the MBP. Anyway, tell me one thing.

I asked you to look for the bootcamp folder/application in the install disc. But I didn't mention that you need to look for it while you're in Windows. Did you do so while you were in Windows or in Mac? Well, If I were you, I'd just do a complete reinstall, format and reinstall (if I had no data on the HDD). If you have data on the HDD, take it to an Apple store if you can. If not, then you can clean-install Snow Leopard like this: Ah, and I found out what Windows Support Software is. My bad:( Should've guided you correctly in the first place, sorry!