Lync 2011 for Mac - 'sign in failed, service not available' My windows clients connect flawlessly with the 2013 Client. When I set Lync up, I did a self signed cert from my DC which up until this point was now when we tried to get a couple of mac clients to connect. Lync for Mac 2011 (versions 14.0.5 - 14.0.7) crashes on startup for some users. This behavior is noted for existing users and is not fixed by re-installing Lync. Lync may work by logging in as a different user on the same machine. The steps to fix are simple and involve deleting a few files and keychain entries.

Microsoft Communicator for Mac 2011 and Microsoft Lync for Mac are two instant messaging (IM) clients that are designed to be used with the Apple operating system in a Communications Server or Lync Server 2010 unified communications environment. This combination of technologies necessitates that the user understands the preliminary steps that are required to get Mac-oriented IM clients connected to the Windows unified communications environment. This article provides some handy troubleshooting steps that may be required to test Microsoft Lync for Mac connectivity to the Microsoft Lync Server 2010 pool servers, and provides information for collecting the logs that are required for troubleshooting. Author: Publication date: November 2011 Product version: Microsoft Lync for Mac version 14.0.1 The purpose of this article is to explain how to troubleshoot Microsoft Lync for Mac connectivity to Microsoft Lync Server 2010 or pool servers, and collect the required logs for troubleshooting. It is intended for people who’ve had some exposure to the Mac operating system.

This information is distributed in various formats, such as PDF and HTML, across various sites (blogs, discussion forum, and so on) and documents that have been consolidated to provide effective troubleshooting. The versions of the Mac operating system that will be discussed in this article are: • Mac OS X Snow Leopard ( version 10.6) • Mac OS X Lion (version 10.7) The steps that are used to troubleshoot Mac OS X Lion and Mac OS X Snow Leopard are similar.

Common Troubleshooting For information about troubleshooting network connectivity issues by using tools such as Ping, Port Scan, and proxy configuration, installing certificates on the Mac, and verifying certificate presence, refer to the following blog post:. NOTE: Command key or also commonly known as the Apple key.

When working with Mac OS X Lion or/and Microsoft Lync for Mac, make sure that you have the 14.0.1 update installed for Microsoft Lync for Mac 2011. Download the update from the Download Center at.

Set Configuration Settings for Lync for Mac In this section, we’ll walk through setting up some common configuration settings for Lync for Mac, such as changing the sign-in address, changing settings related to Microsoft Exchange Server, and changing settings for Microsoft Outlook. Start Microsoft Lync for Mac, and then press the Command key and the “,” (comma) key to set the preference. Start Microsoft Lync for Mac, and then click Lync in the menu options.

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In the Lync menu, click Preferences. Click the Account tab to display the email address or SIP URI (Figure 1).

Figure 1: Account settings for Lync for Mac 2011 4. If required, select Show me away when I am Inactive for this many minutes, and then select the number of minutes in the drop-down box. If required, select appropriate check boxes for Microsoft Exchange and Microsoft Outlook. For advanced troubleshooting, do the following steps: 1. Under Server Settings, click Edit to manually enter the pool name for both internal and external use. Manual configuration can help to troubleshoot DNS name resolution issues. You can also enable Kerberos authentication for Lync for Mac from Advanced Server Settings (Figure 2).